Accidental communication

There's the official story, and then there's the story you tell by accident. It's a good idea to get both stories in sync.  Sounds simple enough, right?

Once upon last week, the CEO* of a large organisation created a staff suggestion box. In various communications the CEO trumpeted a desire to hear from at every level of the business. The CEO stated he feared he wasn't hearing all the good ideas of the rank and file, so he promised to read every single suggestion submitted.

One idealistic employee wrote up a few linked ideas. A staffer from the CEO's office acknowledged receipt:

Thank you for using the suggestion box... I am a bit surprised that you are not feeding this through your supervisor, to your department head and then on to the regional manager - that would be the normal 'chain of command'.

*All identifying details have been removed to protect both the innocent and the guilty.