Today I was buying hardware. I needed to buy a bracket that was similar to, but shorter than the bracket sample I took in. I needed a centre bracket for some curtains, as the curtain pole was sagging in the middle. But the middle bracket needed to be shorter because it would be installed on the window frame, whereas the end brackets were attached to the wall.
The staff went out of their way to get me what I asked for. They didn't become enrolled in my problem. With great regret, I was told that there were longer brackets, but not shorter ones than the sample I had with me.
I thought for a moment, then said, "I know, I'll use these longer brackets to replace the ends, and use the one I already have as the 'short' one in the middle." The staff tried to stop me, "But the one you're buying is longer than the one you have. I thought you said you wanted a shorter one."
"Yes," I said, "but it solves the problem just as well." They were so busy giving me what I asked for, they weren't giving me what I needed.
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